Joining EROAD is a great career move. We look at potential when we’re hiring, and your ability to grow with the role. We employ only the best, and ensure that our staff have the skills, training and technology to do their best work.
How you’ll fit in at EROAD is important as well. We’re really proud of our company culture and finding people with the right attitude is just as essential as a great CV.
Working at EROAD means learning from people who are experts in their field. It also means working hard – we encourage a healthy work/life balance and our low staff turnover tells us we’ve probably got the balance right.
We have staff from all over the globe – 31 countries at last count – and we may just have the highest rate of boat/surfboard/windsurfer ownership of any technology company, anywhere.
EROAD is a global leader in road charging, compliance and telematics services. We were the first company in the world to implement a GPS/cellular-based road charging platform across an entire country.
We’re now a world leader in our field and expanding rapidly as we enter new markets. We are looking for highly skilled professionals with potential to grow with us and be part of this amazing journey.
If you're smart, talented, and want to work with people who are the best in their field, check out our current opportunities!
Most of our staff are based at our offices in Albany, New Zealand and our US office in Portland, but we also have EROADers based throughout New Zealand and the US.
EROAD welcomes applications from overseas candidates who are looking to move to New Zealand.
Have a look at our current opportunities in more detail:
Due to continued growth and innovation EROAD is seeking an experienced, energizing Senior Solution Architect. You will take architectural ownership of multiple product, platform, and integration projects delivering to strategic business initiatives and with support from the Head of Architecture, CTO and wider product, and engineering group you will design and deliver exciting, impactful solutions.
You will be an excellent facilitator, able to work with the business to translate their innovative ideas and processes into technical solutions, creating an overall system vision, and governing its execution by multiple teams.
You will have a successful track record of delivering highly scalable SaaS solutions. You will have expertise in many of the following; multi component application and integration architecture, information and domain modelling, public API design, mobile and IoT solutions. You will understand what it takes to create solutions that compete globally using cloud technology, CI/CD, and balance the demands of rapid delivery vs future flexibility.
EROAD’s sustainable competitive advantage is our ability to change and adapt faster than other organisations. Transportation is going through a massive amount of disruption presenting a large amount of opportunity and uncertainty to navigate.
This is a key engineering position and will be integral in ensuring a collaborative work environment and will act as a positive influence across EROAD. As a key member of the engineering team this position will also:
Key requirements:
About EROAD:
EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
This is why we use technology to create easy to use solutions that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. Simultaneously working with universities, transport authorities and others in the research, trial and evaluation of sustainable transport networks.
Since beginning in 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Now around 80% of the electronically collected road user charges in New Zealand are being collected using EROAD technology.
We’re New Zealand’s fastest growing telematics company and are listed on the New Zealand Stock Exchange (ERD). Our head office is in Albany, New Zealand and we have almost 300 staff located across New Zealand, Australia and the U.S.A. Our innovative work is frequently awarded, we appear on the Deloitte Fast 50 Master of Growth, Asia Pacific and we have received the Brake Fleet Safety Award acknowledging EROAD’s positive impact in creating safer drivers, vehicles and roads.
This is an excellent opportunity to take on a key role in a fast growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
ApplyAre you an experienced Product Manager who loves a challenge? Do you want a role that will offer you the freedom to innovate and have a positive impact on a high performing team? Our Product team is continuing to grow, and this is an exciting time to be part of that journey. We are a kiwi success story, with bold aspirations and exciting growth plans.
At EROAD we are passionate about contributing to safer and more productive roads for all. We are a SAAS platform and hardware product company which supports essential businesses, and freight movements globally. Freight tech is one of the most invested in areas of technology and is currently undergoing disruption on multiple levels – this is an exciting, fast paced area of disruption and change, and an opportunity to do good across global communities.
As someone who has a passion for IOT or the vehicle of things (VOT), the intersection of hardware capabilities, scope of new data types, backed with the power of SAAS platform technology will be an area of intense interest. This role provides the scope of solving key customer problems using the latest generation technology across all areas
As a Product Manager at EROAD you will be responsible for setting the direction for one of our product lines which contributes to our overall SAAS platform. You will play a significant role in our business and help our global customers to get the most value from the data our product provides to drive their businesses and to help to ensure safer more productive roads. We are currently undergoing a significant product evolution – this is chance to set direction, make a meaningful difference & have a lasting impact. You will be responsible for working closely with our customers, partners & the wider markets to understand and execute our product vision and roadmap by identifying & resolving high value customer problems and working with our agile development teams to create and deliver intuitive solutions. You will manage your product portfolio to meet both EROAD’s strategic objectives and our current and future customers’ needs.
Your responsibilities will include:
To be successful you will be:
EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
This is why we use technology to create easy to use solutions that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. Simultaneously working with universities, transport authorities and others in the research, trial and evaluation of sustainable transport networks.
Since beginning in 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Now around 80% of the electronically collected road user charges in New Zealand are being collected using EROAD technology.
We're New Zealand's fastest growing telematics company and are listed on the New Zealand Stock Exchange (ERD). Our head office is in Albany, New Zealand and we have almost 300 staff located across New Zealand, Australia and the U.S.A. Our innovative work is frequently awarded, we appear on the Deloitte Fast 50 Master of Growth, Deloitte Fast 500 Asia Pacific, are the NZ Exporter of the Year, and have received the Brake Fleet Safety Award acknowledging EROAD's positive impact in creating safer drivers, vehicles and roads.
EROAD develops award winning SaaS and hardware products to solve today's transportation problems. From efficient movement of goods to the safety of people on roads from Seattle to Sydney and Auckland to Oakland. We want you to join one of our nine Auckland based engineering teams.
The Role
Join one of our autonomous teams where you and your team are free to decide how to solve difficult problems everyday.
In the Android Software Engineer role you'll develop software for our new dashcam product. writing software which deploys frequently to thousands of connected in-cab units. You'll be working with new technologies to solve exciting challenges:
Experience
If you have worked with one or more of the following technologies we definitely want to hear from you:
You should be available to start on a short notice.
Why EROAD?
You'll have flexible work hours and get to work with a diverse bunch of people in awesome new offices with table tennis and arcade machines.
Life at EROAD is more than just about work:
What's Next?
Once you have applied your CV will be assessed by the people you are actually going to work with. We will send you an interesting software problem which is in line with the type of work you would be doing here at EROAD. If all goes well we do person to person interviews with members of the team you will become part of. We have plenty to show and are interested to hear about your past working experience.
ApplyWe are looking for an experienced Supply Chain Analyst to join our Global Operations team at EROAD! This exciting role is key to the supply chain, driving analytics and KPI visibility for insights that inform better decision-making and more effective operations.
As the Snr. Supply Chain Analyst, you are the engine room of analysis, challenging the status quo and adding value to all. The role requires requires problem-solving skills and attention to detail, transforming data from cloud databases into PowerBI for review and action. In addition, the Snr. Supply Chain Analyst will also plan and coordinate activities to ensure optimum running of Supply Chain metrics, working with the entire team to review best practice, and drive continuous improvement. Other responsibilities in this role will include project work to optimise the Supply Chain areas or adhoc requirements of operational excellence.
To be successful in this role, you will be:
You have:
At EROAD we value diversity, and are a multi-cultural company with people coming from several locations all over the world.
We want to provide the best working environment for our staff. Go to the sanctuary room for some quiet self-reflection, or discuss plans in one of the many break-out spaces. We also have a lot of fun along the way with possibilities for out of work activities such as Yoga and Toastmasters. We have lots of cool gadgets as well as an Arcade machine and Table tennis table!
The Project Manager / Business Analyst (PM/BA) role provides business analysis, project planning and management for established initiatives within EROAD and initiates and delivers core projects that support the continued innovation of the organisation.
This role will ensure that projects are scoped and completed to specification, within an established time frame and budget. This position is responsible for managing a multitude of projects from beginning to end, ensuring that projects are tracked appropriately and done in accordance with timelines set by management.
This is an essential position requiring a highly self-motivated individual contributor, with the ability to handle multiple projects at once, the ability to collaborate with various teams within EROAD, including management, product & engineering, onboarding & implementation and more.
The Role
The PM/BA is responsible for developing and executing strategy of core company projects while maintaining timelines and budget. Basic responsibilities include:
Facilitate workshops and meetings with key stakeholders across multiple departments to initiate and define project requirements, goals, scope, deliverables, resource allocation, and timelines
Lead business and technical initiatives by laying out clearly defined project plans with assigned owners for each relevant department
Take big picture view to coordinate, plan and ensure overall release planning, execution & readiness
Report, escalate and facilitate solutions for risk mitigation for all risks, blockers, and status of assigned initiatives to appropriate stakeholders
Collaborate with various departments to prioritise and determine internal resource capacity to ensure on-time completion of deliverables
Coordinate between all impacted teams, as well as dependencies for multiple initiatives
Directly manage all steps of project delivery by influencing and ensuring key leaders' accountability for deliverables
Representing and articulating EROAD’s value proposition to customers & partners to both business & technical audiences during meetings, and customer engagements.
Some travel may be required.
Requirements
Capable of effectively managing multiple projects and teams simultaneously in a dynamic environment
Strong sense of curiosity and willingness to continuously learn and develop
Problem-solver with solution-oriented mindset and ability to motivate teams
Process oriented and highly organized with ability to establish comprehensive execution plans
Excellent and proven communication and presentation skills.
Demonstrated experience with internal and external stakeholder management and relationship building skills
Experience in meeting planning, facilitation, and public speaking
Well-developed negotiation skills and experience with conflict management
Proficient with Project Management, and solution design and delivery tools (Jira / Figma or similar)
Positive attitude and aptitude for customer & partner success
Strong analytical and problem-solving skills with a passion for process and results.
Ability to paint a vision or image of business success with prospects and customers
Our ideal BA/PM must have:
5+ years commercial experience
PMP Certification or equivalent work experience.
Extensive experience within a business analysis role
Benefits
You'll have flexible work hours and get to work with a diverse bunch of people in awesome new offices with table tennis and arcade machines.
Life at EROAD is more than just about work:
Fun, friendly and inclusive environment.
Quarterly innovation week - you can work on any project you like.
EROAD Hackathons with great prizes - turn your idea into a product!
Free food and drinks every Friday afternoon.
Generous (8 weeks) parental leave for all new parents.
Lots of T-Shirts for every occasion.
What's Next?
Once you have applied your CV will be assessed by the people you are actually going to work with. We will send you an interesting software problem which is in line with the type of work you would be doing here at EROAD. If all goes well we do person to person interviews with members of the team you will become part of. We have plenty to show and are interested to hear about your past working experience.
EROAD develops award winning SaaS and hardware products to solve today's transportation problems. From efficient movement of goods to the safety of people on roads from Seattle to Sydney and Auckland to Oakland. We want you to join one of our nine Auckland based engineering teams.
The Role
Join one of our autonomous teams where you and your team are free to decide how to solve difficult problems everyday.
In the Android Software Engineer role you'll develop software for our new dashcam product. writing software which deploys frequently to thousands of connected in-cab units. You'll be working with new technologies to solve exciting challenges:
Experience
If you have worked with one or more of the following technologies we definitely want to hear from you:
Why EROAD?
You'll have flexible work hours and get to work with a diverse bunch of people in awesome new offices with table tennis and arcade machines.
Life at EROAD is more than just about work:
What's Next?
Once you have applied your CV will be assessed by the people you are actually going to work with. We will send you an interesting software problem which is in line with the type of work you would be doing here at EROAD. If all goes well we do person to person interviews with members of the team you will become part of. We have plenty to show and are interested to hear about your past working experience.
ApplyThe Role
Due to continued growth and expansion we are looking for a Key Account Manager with an understanding of Central government and the wider Wellington business community, to support EROAD’s large regional and government customers.
You will manage the full customer lifecycle from onboarding to renewal, applying your expertise and knowledge to drive positive change through the use of EROAD products.
Additionally, the role includes a sales and growth component from accounts you are assigned. You will be the expert on Eroad’s newest technologies and ensuring customers see the value in them as they come to market.
The position may suit someone with account management experience with a history of success in sales and project management. You may also be an experienced operator in local or central government who can bring your market expertise looking for a fresh challenge. Most importantly you will have a can-do attitude and desire to be part of a highly motivated and effective team.
Who are you?
You can multi-task and have a great capacity to respond well to pressure when required.
You communicate with influence – and it doesn’t matter if you’re writing an internal business report or presenting to the senior executives of a prospective customer
You understand the importance of relationships. Your reputation as a reliable and customer-focused professional precedes you, and you bring your relationship skills to stakeholder management, negotiation, and sales and revenue growth
You are organisation and methodical enabling you to remain calm under pressure
You are used to managing projects. You have a proven ability to deliver on time, with high quality; you solve your own problems and you self-manage.
What are we looking for?
Strong project management or Account Management experience
Experience within the telematics industry an asset
Experience within the Government / Wellington commercial vehicle sector an asset.
About EROAD:
EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
This is why we use technology to create easy to use solutions that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. Simultaneously working with universities, transport authorities and others in the research, trial and evaluation of sustainable transport networks.
Since beginning in 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Now around 80% of the electronically collected road user charges in New Zealand are being collected using EROAD technology.
We’re New Zealand’s fastest growing telematics company and are listed on the New Zealand Stock Exchange (ERD). Our head office is in Albany, New Zealand and we have almost 300 staff located across New Zealand, Australia and the U.S.A. Our innovative work is frequently awarded, we appear on the Deloitte Fast 50 Master of Growth, Asia Pacific and we have received the Brake Fleet Safety Award acknowledging EROAD’s positive impact in creating safer drivers, vehicles and roads.
This is an excellent opportunity to take on a key role in a fast growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
ApplyThe Accounting Specialist is an integral role in the day-to-day office operations with an emphasis on the management of payables. This is also a project oriented role that will include various projects designed to improve efficiencies within, and sometimes outside of, the US Finance Team.
The Accounting Specialist will be involved in ensuring that the Accounting function in the US Office is well organized and efficient and operates in an environment of strong financial controls. Responsibilities will include:
Payables Management
Requirements
Why work at EROAD? This is an excellent opportunity to join one of New Zealand’s fastest growing high-tech companies. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment. We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance
Are you a graduate developer who loves trouble shooting and also building solutions to enhance performance? Do you want to become a Salesforce expert? In this newly created role we are looking for someone to join our new business systems team. Working with the business systems manager and VP Global operations you will be in a hands on and busy role where no two days are the same. We have recently upgraded and improved our Salesforce solution and are now looking to build upon our success.
This role requires someone who is a self-starter and able to work on their own initiative. You will have a thirst for knowledge and always be learning and a great team player! You will be working in a fast paced team and have excellent communication and a can do attitude! We are looking for a graduate that's willing to learn and grow - we provide the training and you become our resident Salesforce expert!
Responsibilities include:
A relevant Graduate Degree (e.g. Computer Science) or at least one year's work experience in a related field. Other competencies include:
At EROAD we value diversity, and are a multi-cultural company with people coming from several locations all over the world.
We want to provide the best working environment for our staff. Go to the sanctuary room for some quiet self-reflection, or discuss plans in one of the many break-out spaces. We also have a lot of fun along the way with possibilities for out of work activities such as Yoga and Toastmasters. We have lots of cool gadgets as well as an Arcade machine and Table tennis table!
EROAD’s focus is on making our roads safer and more sustainable, through offering easy-to-use, accurate and reliable technology solutions to answer complex transportation problems. Since 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Road transport operators can manage fleets and vehicles, and meet regulatory compliance commitments on a single platform that meets the highest standards of security and accuracy. These regulatory telematic services benefit both our customers by improving return on investment, and communities and the wider public through safer driving practices and valuable data analytics across the road network to help improve the planning, maintenance and management of our roads.
The Role:
EROAD currently operates a customer service desk from 5:00 am until 6:00 pm (Mon – Fri). EROAD is at a stage where the Customer Service team will be operating extended hours in the near future as our customer base in different regions increases. This position is 40 hours per week. The successful applicant will be required to field inbound customer service and/or training calls, chats, and emails.
As a key member of EROAD’s Customer Service Team, you will:
The responsibilities of the role include:
Why work at EROAD? This is an excellent opportunity to join one of New Zealand’s fastest growing high-tech companies. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment. We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance!
Are you a graduate developer who loves trouble shooting and also building solutions to enhance performance? Do you want to become a D365 expert? In this newly created role we are looking for someone to join our new business systems team. Working with the business systems manager and VP Global operations you will be in a hands on and busy role where no two days are the same. We have recently upgraded and improved our D365 solution and are now looking to build upon our success.
This role requires someone who is a self-starter and able to work on their own initiative. You will have a thirst for knowledge and always be learning and a great team player! You will be working in a fast paced team and have excellent communication and a can do attitude! We are looking for a graduate that's willing to learn and grow - we provide the training and you become our resident D365 expert!
Responsibilities include:
A relevant Graduate Degree (e.g. Computer Science) or at least one year's work experience in a related field. Other competencies include:
At EROAD we value diversity, and are a multi-cultural company with people coming from several locations all over the world.
We want to provide the best working environment for our staff. Go to the sanctuary room for some quiet self-reflection, or discuss plans in one of the many break-out spaces. We also have a lot of fun along the way with possibilities for out of work activities such as Yoga and Toastmasters. We have lots of cool gadgets as well as an Arcade machine and Table tennis table!
We are looking for someone who is hands on, familiar with electronic devices, networks, databases and software development. You’ll develop a working understanding of the place where user expectations and the technical capabilities of our products meet to provide value and a positive user experiences for our customers.
Responsibilities of the role:
As a Tier 3 Technical Support Agent, you will be responsible for taking ownership of issues escalated from Tier 2 Technical Support investigating their root cause, advising on and taking steps to resolve them, and verifying that the problems are solved within agreed timeframes.
Tier 3 Issue Resolution
Problem Management
Analytics
What are we looking for?
Ideally you will hold the following competencies:
Why work at EROAD?
This is an excellent opportunity to take on a pivotal role in one of New Zealand’s fastest growing high-tech companies. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
But don’t take our word for it – see what other EROADers have to say about working here.
Want to know more? Apply now or download the job description.
ApplyWant to work for a company where you can learn and grow with our innovative tech stack? Do you like solving engineering challenges and writing code that actually helps save lives by promoting safer driving? Have you been searching for a company that truly values innovation, hosts hackathons and regular innovation days? Then we want to hear from you!
While you stand or sit at your configurable stand-up desk, looking over the top of your laptop and monitors at the exciting environment around you, you’ll notice you are at a company that:
• Values your ideas and contribution
• Lets you work with the latest tech
• Encourages continuous learning and teamwork
• Has flexible working hours, good coffee and much more!
We have a great office location in a safe area with parking, multiple locations for eating out, and close to a shopping mall! You will want to come to the office every day and do awesome stuff. We offer outstanding opportunities to experienced developers interested in an exciting career in a fast-growing technology company.
We want to provide the best working environment for our staff. Go to the sanctuary room for some quiet self-reflection, or discuss plans in one of the many break-out spaces. We also have a lot of fun along the way with possibilities for out of work activities such as Yoga and Toastmasters. We have lots of cool gadgets as well as an Arcade machine and Table tennis table!
We value high-quality work, using the latest and most exciting tech.
About You
You will have an in-depth understanding of web technologies, end-to-end systems, development methodologies and standards. Ideally, you'll have a successful track record in designing and building well-architected, highly available, scalable and cloud-based applications. You’ll also have a good understanding, and preferably experience, of continuous integration and delivery.
Any additional front-end experience with JavaScript and React would be an advantage.
Required
At EROAD we value diversity and are a multi-cultural company with people coming from several locations all over the world.
We want to provide the best working environment for our staff. We enable our people to work remotely. When at the office, go to the sanctuary room for some quiet self-reflection, or discuss plans in one of the many break-out spaces. We also have a lot of fun along the way with possibilities for out of work activities such as Yoga and Toastmasters. We have lots of cool gadgets as well as an Arcade machine and Table tennis table!
Do you have an entrepreneurial spirit, enjoy fast growth and are looking for something new and exciting? This is an exciting role for a seasoned sales professional to be part of a high-performance sales team and a rare opportunity to join our business development team.
EROAD is New Zealand’s largest telematics company. We have been experiencing phenomenal growth, are well funded and backed by a large R&D and product team.
The position will work closely with colleagues across New Zealand and drive the growth of new customers in your region. You must be a hunter who isn’t afraid of knocking down doors, have a high commercial acumen and ability to explain complex return on investments across a diverse range of industries. Depending on your location you will travel regularly covering customers in the central North Island and Auckland.
To succeed in this role you must be able to solution sell and gain an intimate understanding of EROAD’s products and services and the way they benefit customers. Ideally you will have knowledge of heavy transport and/or civil and utilities. You will need to have an entrepreneurial attitude, ability to adopt change, and can change your sales techniques to various target segments as opportunity arises. Working in an autonomous nature you will have the ability to wear multiple hats and help consult on EROAD’s strategic sales direction in your region. A self-driven attitude is a must, as well as a thorough understanding of the New Zealand market, and potential customers.
The role will consist of but not limiting to:
What are we looking for?
Required Experience:
At EROAD we value diversity, and are a multi-cultural company with people coming from several locations all over the world.
We want to provide the best working environment for our staff. Go to the sanctuary room for some quiet self-reflection, or discuss plans in one of the many break-out spaces. We also have a lot of fun along the way with possibilities for out of work activities such as Yoga and Toastmasters. We have lots of cool gadgets as well as an Arcade machine and Table tennis table!
ApplyIn this role you will be assisting with manufacturing, packaging and inventory tasks in order to enable our Supply Chain team to achieve its targets. You will be assembling EROAD’s products to meet global demand while meeting quality standards in accordance with EROAD’s documentation and procedures.
This role is based in our office in Penrose and will consist of but not limiting to:
You will support the inventory team with:
What are we looking for?
Why work at EROAD?
This is an excellent opportunity to take on a key role in a fast growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
ApplyEROAD develops award winning SaaS and hardware products to solve today's transportation challenges. From efficient movement of goods to the safety of people on roads from Seattle to Sydney and Auckland to Oakland. We want you to join one of our nine Auckland based engineering teams.
Join one of our autonomous teams where you and the team get to decide how to solve difficult problems every day.
The Role
As an Intermediate Java Developer, you will join one of our software engineering teams and contribute to building modern solutions that embrace some of the latest technologies to meet the current and future needs of our customers. You’ll be working with teams to:
Requirements
You are an experienced developer looking to move to the next level in an environment that will challenge you and give you opportunities to work with great technologies. You will have an in-depth understanding of web technologies, end-to-end systems, development methodologies and standards. Ideally, you'll have a successful track record in designing and building well-architected, highly available, scalable and cloud-based applications. You’ll also have a good understanding, and preferably experience, of continuous integration and delivery.
Any additional front-end experience with JavaScript and React would be an advantage.
Why EROAD?
You'll have flexible work hours and get to work with a diverse bunch of people in awesome new offices with table tennis and arcade machines.
Life at EROAD is more than just about work:
What's Next?
Once you have applied your CV will be assessed by the people you are going to work with. We will send you one or two interesting software problems which align with the type of work you would be doing here at EROAD. If all goes well, you’ll have person to person interviews with members of the team you will become part of. We have plenty to show and are interested to hear about your past working experience.
Description:
The Customer Success Manager ensures that EROAD’s customers receive significant value from EROAD and seamless service while achieving operational delivery and growth objectives.
A first impression is a lasting one and once a customer has decided that EROAD can help them achieve what they need to do our Customer Success Team creates the foundation for the entire relationship.
Keeping our customer promise of helping them achieve their business outcomes means we take care of their journey with us every step of the way.
This role will manage, motivate and lead the Customer Success function by driving a strong customer-centric culture and ensuring efficient and effective service delivery. Achieving agreed outcomes for customer success and business excellence evidenced through service delivery performance to targets.
As our customers grow and change with us, the Customer Success Manager also supports customers in managing business and product changes, renewal and rollover activity, maintaining and increasing revenue by identifying needs and highlighting opportunities to make our customers’ lives easier.
The outcomes to be delivered in this role are
Manage the handoff from Implementation to Customer Success
Make proactive, value-added touchpoints with customers assigned to your book of business
Provide Enterprise level accounts with Quarterly Business Reviews that add value and maintain customers’ business objectives.
Serve as a customer advocate by: facilitating training and educational sessions on new product and/or functionality releases that bring value to the customer, collaborate as needed with professional services counterparts (implementation, training, etc.) to ensure we deliver a cohesive service experience and monitor and escalate any risks to appropriate management.
Keep a pulse on happy users and turn them into early adopters of new features.
Maintain and monitor customers at risk and develop a process and plan to avoid churn.
Leverage internal tools to manage, track and report on key customer information (i.e. health, contacts, initiatives, business reviews, etc.)
Ability to communicate product updates and new product releases across departments, ensuring team members have the capability to support new releases and updates prior to launch
Ensure all activities are provided in a professional, safe and consistent manner.
Manage the contract renewal outreach with the sales team to ensure contract renewals.
Assist with NPS scores and general customer management post-sale.
Respond to customer inquiries within agreed Customer Success SLAs.
Obtain and evaluate all relevant information to handle inquiries and issues.
Identify and escalate situations requiring urgent attention.
Prepare reports and provide information for business operational scorecards.
Stay current with system information, changes and updates, communicate and train team on any changes/updates
Be a champion of customer centric solutions and outcomes within EROAD.
Implement preventive measures to reduce customer faults and issues.
Develop and recommend budgets and staffing requirements on a short term and long term basis. Provide forecasts and planning of expected volumes.
Develop, implement and ensure compliance to business processes and procedures
Improve business processes implementing a continuous improvement methodology.
Requirements:
Who is EROAD?
EROAD’s focus is on making our roads safer and more sustainable, through offering easy-to-use, accurate and reliable technology solutions to answer complex transportation problems. Since 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Road transport operators can manage fleets and vehicles, and meet regulatory compliance commitments on a single platform that meets the highest standards of security and accuracy. These regulatory telematic services benefit both our customers by improving return on investment, and communities and the wider public through safer driving practices and valuable data analytics across the road network to help improve the planning, maintenance and management of our roads.
The Role
As a member of the direct sales department the successful ISR will leverage proven techniques that develop an interest in the company’s products and services. The ISR position promotes the company products to customers via telephone or electronic inquiries and from time to time, in person at events and tradeshows. This position will have outbound call and lead qualification responsibilities as it relates to demand generation program response with the goal of building a sales pipeline of opportunities.
This is a hunter role, offering uncapped earning potential as well as professional development. The responsibilities include:
What are we looking for?
This is an excellent opportunity to take on a key role in a fast growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
But don’t take our word for it – see what other EROADers have to say about working here.
EROAD operates with a small number of selected recruitment agencies. Any unsolicited CVs we receive will be considered as a gift to EROAD. No fees for any CVs will be accepted unless prior engagement has been authorised.
We're growing fast and we want you to grow with us.
We pay higher-than-average salaries.
Flexible hours mean a better work-life balance, which is good for everyone.
Everyone at EROAD gets a carpark.
Your tech toolbox is packed with the latest hardware and software to enable you to do your best work.
Continuous learning and challenging the status quo is encouraged and rewarded across the company.
We pay up to $3k referral bonus to staff members who refer a friend.
We care more about your work than what you wear.
Flexible hours are just part of being family friendly. So are our legendary EROAD parties.
Staff can take advantage of our relationships with health insurers and local gyms and we provide well-being initiatives throughout the year.
We like to celebrate good work with good friends, whether it's a party, a picnic, or fun run - the more the merrier!
Our focus on values helps EROAD succeed and makes it a great place to work.
Juan Atiaga
Software Development Manager
Guy Hocquard
Enterprise Sales Manager NZ
Chloe Tham
Customer Success Specialist
Check out what our EROADers do in the spare time:
EROAD welcomes applications from overseas candidates and is happy to sponsor working visas for skilled migrants.
We are an accredited employer and we want to help make your move to New Zealand as smooth as possible, and that includes your visa application. Our People & Capability team will run through the visa application process with you once you are at the offer stage.
EROAD’s headquarters are at 260 Oteha Valley Road, Albany. There’s no shortage of housing in Albany and nearby suburbs. See TradeMe and realestate.co.nz for a guide to rental properties and houses for sale.
You can also do what lots of us do: live right by the beach and still be a few minutes’ drive from the office by basing yourself at one of the beach suburbs, from Orewa down to Takapuna. Commuting from the south side of the harbour bridge is easy, since you’re going against the traffic, and buses run direct from downtown to the Albany Bus Station.
If you want to get an idea of the cost of living in New Zealand, check out New Zealand Now or one of the supermarket chains. For more general information about moving to New Zealand, NZ Ready is a useful resource.
All the information you need about the visa process is outlined in the New Zealand Immigration site: Talent (Accredited Employer) Work visa
Address
260 Oteha Valley Road
Albany, Auckland
Map for directions »
Phone
+64 9 927 4700
Address
7618 SW Mohawk Street
Tualatin, OR 97062
Map for directions »
Phone
+1-855-503 7623
